Please also check the insurance billing manual updates and the blog for more information.

 

Track communications with the insurance company.  Keeping track of your phone calls can help you if you are ever denied payment as some states and insurance companies will pay you if you can prove you were given an ok on something.

 

Patient :_______________________________________________________

Patient ID number/claim number_____________________________________

Issue___________________________________________________________

Resolution:_____________________________________________________

What the insurance company will do:  _______________________________________________
What you need to do: _______________________________________________

Follow up scheduled for: ____________________________________________

Person you spoke with:_____________________________________________
Date and time you spoke with person:__________________________________

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