Comments on: Massage Business -Creating Policies and Procedures http://thebodyworker.com/massage_blog/massage-business-creating-policies-and-procedures/ Explorations in the Theory and Practice of Massage and Bodywork Tue, 07 Sep 2010 11:07:26 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Lauren http://thebodyworker.com/massage_blog/massage-business-creating-policies-and-procedures/comment-page-1/#comment-7753 Lauren Sat, 29 Nov 2008 17:38:44 +0000 http://thebodyworker.com/massage_blog/massage-business-creating-policies-and-procedures/#comment-7753 I am ashamed to say in my 30,000 citizen city, I have NCNS (no call no show(s)) ....weekly. We allow few circumstances the privilege of walking out with no fine. Standard procedure for NCNS is a forfeited appointment if prepaid or a full bill for the missed appointment. Rarely are they paid. I have a three strike rule. No matter what if a client NCNS three times within a year I will send them somewhere else. I simply do not have my clientèle's time to waste in booking appointments. In business there are 3 target points as a business owner. 1) Excellent customer service, 2) Excellent quality, 3) Excellent price. Naturally, always one is compromised. Working in a spa/salon/massage clinic...service is our field. In my business, I go over and beyond to maintain high referrals/reviews. Presenting grace in confrontation often can come to waving the white flag. I have discovered it is difficult to find the spa/massage culture embracing the web for networking ideas and techniques within our business. Thanks for the blog! I'll be visiting again. I am ashamed to say in my 30,000 citizen city, I have NCNS (no call no show(s)) ….weekly. We allow few circumstances the privilege of walking out with no fine. Standard procedure for NCNS is a forfeited appointment if prepaid or a full bill for the missed appointment. Rarely are they paid. I have a three strike rule. No matter what if a client NCNS three times within a year I will send them somewhere else. I simply do not have my clientèle’s time to waste in booking appointments.

In business there are 3 target points as a business owner. 1) Excellent customer service, 2) Excellent quality, 3) Excellent price. Naturally, always one is compromised. Working in a spa/salon/massage clinic…service is our field. In my business, I go over and beyond to maintain high referrals/reviews. Presenting grace in confrontation often can come to waving the white flag.

I have discovered it is difficult to find the spa/massage culture embracing the web for networking ideas and techniques within our business. Thanks for the blog! I’ll be visiting again.

]]> By: Mimi http://thebodyworker.com/massage_blog/massage-business-creating-policies-and-procedures/comment-page-1/#comment-4379 Mimi Mon, 08 Sep 2008 04:03:44 +0000 http://thebodyworker.com/massage_blog/massage-business-creating-policies-and-procedures/#comment-4379 No calls/No shows are one of my bigger peeves. Thanks for the ideas. The one I dislike the most is when they call within the half hour before the scheduled massage appointment and say they can't make it...then they don't have a time they would make it. Also, the ones you do call and confirm with and they don't show. That drives me nuts. I totally hate confrontation and YES I'm guilty of letting people run their excuses and have NOT cut them off their whole hour, especially years ago when I first started. I have been a bit more focussed with boundaries now...and for repeat flakes, I will not take them as clients and I DO warn other therapists that I work with of their habits in case they do want to take that client's appointment. I don't trust them and tired of getting my hopes up for a busy day. Thanks again. No calls/No shows are one of my bigger peeves. Thanks for the ideas. The one I dislike the most is when they call within the half hour before the scheduled massage appointment and say they can’t make it…then they don’t have a time they would make it. Also, the ones you do call and confirm with and they don’t show. That drives me nuts.

I totally hate confrontation and YES I’m guilty of letting people run their excuses and have NOT cut them off their whole hour, especially years ago when I first started. I have been a bit more focussed with boundaries now…and for repeat flakes, I will not take them as clients and I DO warn other therapists that I work with of their habits in case they do want to take that client’s appointment. I don’t trust them and tired of getting my hopes up for a busy day.

Thanks again.

]]>