I just found this interesting idea on a yoga business site.
When someone calls or emails you one of the first questions they ask is – What do you charge? If you just answer it with your usual explanation of your rates you are missing out on a big opportunity to connect with the caller.
What if you answered with something like – well what are you needing a massage for? Are you having some pain or other symptoms? Are you looking for some help with stress reduction? Actually all you need to do is ask the first question and it will usually be one of the answers to the next two questions.
When you can learn to engage people in conversations and listen to what they are saying, you build trust and rapport. You are building a relationship which is what every massage is really about.
Taking the time to talk to people can help you fill your schedule.
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It’s important to engage and to be comfortably youself in dialogue, and questions are more fun and educational than answers. Potential clients love relevant inquiry and the knowledge and understanding that come from speaking with an experienced exert. Especially when it encompasses their needs.
Every moment is an opportunity to engage . . . have fun!
Best of success to you,
Barb Calkins
rebelmassage@yahoo.com
http://www.massagemsoi.com
Excellent find, Julie!
I particularly liked the “articles” section and the multple stories of Dr. Paddi weaning his practice to get the ideal clients, “The ‘A’ clinets”. This is what we shold all be striving for.
Regards
Sean
http://www.a-body-for-living.com/
Yes I think this is a great idea. It is so important to engage with people and make them feel important, making them feel we are interested in them and not just making money from them. Thanks for sharing this
Alec Kemp
http://www.massage-therapies.co.uk